All visitors to this site agree to be bound by the following conditions:
User Responsibility
All users of this site agree not to use this site for any purpose prohibited by law or these conditions. All users agree that they are responsible for using this website and specifically waive all claims against Carroll Companies, Inc., its subsidiaries and affiliates, and each of their officers, directors, employees and agents from any claims that may arise from use of this site.
Third Party Websites
This site may contain hyperlinks to websites maintained by a party other than Carroll Companies, Inc. or its subsidiaries. These links are provided for user convenience only. Carroll Companies, Inc. is not responsible for the content or performance of any such websites.
Email Standards
All users who send email through this website agree to send messages that are appropriate, and do not violate any law. Specifically, users agree not to: use any profanity or other abusive language; attach any pornographic or otherwise inappropriate graphics; make discriminatory statements about anyone based on race, color, gender, religion, disability, age, or sexual orientation; threaten or stalk any group or individual; defame any individual, group, or entity; attach any files that are corrupted or contain viruses; infringe on any copyright or other proprietary right; advertise the sale of any goods or services; or distribute any chain letters.
Email Submissions
All users agree that any information, question, idea or other submission to Carroll Companies, Inc. via email through this website shall become the property of Carroll Companies, Inc. Carroll Companies, Inc. shall have the right to use any text or materials submitted via email for any internal or external purposes.
Copyright Notice
All images, text and other contents of this site are © 2025 Carroll Companies, Inc. This site is for users’ personal and non-commercial uses only. Any reproduction, retransmission or commercial use of any materials from this site is prohibited without the prior written consent of Carroll Companies, Inc.
Trademarks
The names, trademarks and logos of Carroll Companies, Inc. appearing on this site may not be used in any advertising or to otherwise indicate any affiliation with Carroll Companies, Inc.
Site Content
Carroll Companies, Inc. reserves the right to change the content of this site, including these conditions, at any time. Continued access to this site will indicate acceptance of any changes to these conditions.
Domestic Shipments
All orders shipping within the lower 48 US states will ship via UPS Ground. This will allow us to better serve our customers with faster shipping/transit time to residential locations. Orders shipping to a PO Box will be shipped via US Postal Service.
You will receive an email with your tracking information when your trophy has shipped. Unfortunately, we cannot expedite shipments at this time.
International Shipments
Orders shipping outside of the lower 48 US states will ship via GlobalPost.
You will receive an email with your GlobalPost tracking number when your order ships. GlobalPost will deliver the package to your country’s final mile carrier. You will be issued a new tracking number with the final mile carrier.
Right of Withdrawal and Return Policy Exception
Pursuant to Article 16(c) of the EU Consumer Rights Directive (Directive 2011/83/EU), the standard 14-day right of withdrawal (the "cooling-off" period) does not apply to goods that are made to the consumer’s specifications or are clearly personalized.
Because your custom or personalized item is uniquely manufactured to your requested specifications, all sales of personalized items are final. We do not accept returns, cancellations, or exchanges for buyer's remorse, changing your mind, or ordering errors.
This exception does not affect your statutory rights under the EU statutory 2-year legal guarantee. If your personalized product arrives damaged, defective, or does not match the specifications of your order, please contact our support team within 30 days of delivery with photos of the issue, and we will arrange a repair, replacement, or refund at no cost to you.
Pursuant to Article 16(c) of the EU Consumer Rights Directive, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.
Duties and Tariffs
All international shipments are susceptible to additional duties, fees and tariffs. Any additional duties or tariffs during shipment are the customer's responsibility to pay. This includes both promo trophy orders and subsequent trophy orders.
Lost Shipments
In the event your shipment is lost, please contact us immediately with your name, order number and tracking information.
Contact
If you have any questions or comments regarding these conditions, or if you have questions or comments regarding this web site, please contact us.